Technical Support on the

The Internet provides a wealth of knowledge—however, not all of it is good. Several users turn to community-based forums as an alternative. These moderated forums offer you a chance to post your questions and get answers (often in a very timely fashion). To improve your results, follow this advice:

1. Always specify what version software you are using.

2. Give details about the hardware and operating system you are using.

3. Avoid excessive abbreviations, as many are not standard. Laying the jargon on thick is also unnecessary.

4. Be sure to consult the built-in help features for the application. If an answer is obvious, you might not get a response at all (or can even be publicly ridiculed).

5. Run a search through recent posts. Your problem might have already been answered recently. Moderators will assume you've skimmed the post index first.

6. Post your question in the appropriate forums. If your question is about Photoshop and Final Cut Pro, post it to both forums.

7. If your problem is solved, confirm it so others don't keep posting answers. This is also helpful so future readers know that a suggestion worked.

8. Say thanks . . . I moderate a forum for free because I believe in giving back. I have drawn upon the advice and wisdom of many kind people in the past, and now I can return the favor. A thank you goes a long way . . . forums operate on karma.

Photoshop for Video Forum: www.DV-forums.com Looking to create great-looking graphics for video? The folks at DV Magazine host this forum, which is the only online forum exclusively about Photoshop and Video. It's not as active as other forums on the Net, but it is incredibly focused and on topic. Post your questions and share ideas on making graphics for the screen. This is the forum that I am most active in and it is a good place to ask questions about Photoshop or this book.

2-Pop.com: www.2-pop.com

This site specializes in Final Cut Pro but has recently expanded its vision. Avid, Apple, Media 100, and Adobe editing products all have active forums. There is no specific graphics forum, but users can post questions in their respective NLE's section.

Creative Cow: www.creativecow.net

This site offers an Adobe Photoshop and Illustrator forum. You will also find a lot of After Effects resources and forums devoted to most video editing, motion-graphics, and DVD-authoring applications.

Worldwide Users Groups (WWUG): www.wwug.com These forums are now part of Digital Media Net. Users can come here for discussions on Adobe Photoshop as well. Several threaded topics are available.

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